Returns policy

At JireyBliss, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive returns policy in place to ensure your satisfaction.

30-Day Return Policy

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return

If you would like to initiate a return, please contact us at support@jireybliss.com. Our customer service team will guide you through the return process and provide you with a return shipping label and instructions.

Please note that returns should be sent to the following address:

10 Galleons Drive
Barking, IG11 0GU

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exceptions to Returns

There are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable.

If you have any questions or concerns about the eligibility of your item for return, please reach out to us for clarification.

Exchanges

If you wish to exchange your item for a different size, color, or style, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@jireybliss.com.